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Retreat to Nature. Facial · Spa · Massage · Hair, with a considered body, bath, and aromatic ritual collection.

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  • E1-03-01, Blok E1, Sunway GEO Avenue, Malaysia
  • +60 16-211 1146
  • +60 10-829 3732
  • +016 338 8528
  • +012 656 3617
  • https://luhasmy.com/home

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FAQ / POLICY

Your Trust Our Promise

Find answers to common questions about LUHAS products, orders, returns and more.

Frequently Asked Questions

LUHAS presents a considered body, bath and aromatic ritual collection alongside facial, spa, massage and hair experiences. Product information on the final label remains the primary guide.

Suitability varies by product and individual. Review the final label, follow any patch-test direction, and consult a qualified professional if you have allergies, pregnancy, ongoing treatment or a health concern.

Use each item only for the purpose, amount and frequency shown on its final packaging. Stop use and seek appropriate advice if a serious, persistent or unusual reaction occurs.

Please contact the LUHAS team for the current status and supporting information for a specific product. The website does not publish an unverified certification claim.

Processing and delivery estimates depend on the destination, carrier and order channel. Confirm the estimate shown for your order or contact LUHAS before payment when timing is important.

International delivery is available only to destinations enabled for the order channel. Timing, duties, import requirements and return responsibility should be confirmed before payment.

Eligibility depends on the condition of the item, the reason for return and applicable consumer rights. Contact customer service before sending anything back so the claim and return route can be confirmed.

Follow the storage directions on the final label. Keep packaging closed and protect it from conditions specifically excluded by the product instructions.

Policies

Order & Shipping

Orders are subject to payment, stock confirmation and the delivery information shown for the selected channel. Contact LUHAS if an order is time-sensitive.

Returns

Wrong, missing, damaged or suspected defective items should be reported promptly with the order number and clear supporting evidence. Contact customer service before returning an item.

Refunds

Approved refunds are normally returned through the original payment route. Actual processing and posting time depends on the payment provider and confirmed claim details.

Privacy

Personal information is used only for relevant orders, service, security, legal obligations and consented communications. LUHAS does not sell customer personal data.

Terms & Conditions

Product labels, order-specific terms, mandatory law and confirmed promotion conditions apply. Full legal fields remain subject to final company confirmation before publication.

Nature-led Approach

Considered sensorial care.

Clear Guidance

Final labels remain the primary guide.

Safe & Secure

Information is handled for the requested service.

Dedicated Support

The LUHAS team is here to help.