Order & Shipping
Orders are subject to payment, stock confirmation and the delivery information shown for the selected channel. Contact LUHAS if an order is time-sensitive.
Find answers to common questions about LUHAS products, orders, returns and more.

Orders are subject to payment, stock confirmation and the delivery information shown for the selected channel. Contact LUHAS if an order is time-sensitive.
Wrong, missing, damaged or suspected defective items should be reported promptly with the order number and clear supporting evidence. Contact customer service before returning an item.
Approved refunds are normally returned through the original payment route. Actual processing and posting time depends on the payment provider and confirmed claim details.
Personal information is used only for relevant orders, service, security, legal obligations and consented communications. LUHAS does not sell customer personal data.
Product labels, order-specific terms, mandatory law and confirmed promotion conditions apply. Full legal fields remain subject to final company confirmation before publication.
Considered sensorial care.
Final labels remain the primary guide.
Information is handled for the requested service.
The LUHAS team is here to help.